Technical Project Manager (Consultant)
Feb 2023 – Jun 2026 · Remote
B&B Consultation (Self-employed)
- Independent consulting practice delivering technical project management and implementation services.
Available for new roles
Kelly Beaver
Technical Project Manager
8+ years leading SaaS implementations and post-sales delivery in regulated industries.
About
Turning complex implementations into on-time go-lives.
Technical Project Manager with 8+ years leading SaaS implementations and post-sales delivery in regulated industries. Proven track record building customer success functions, managing cross-functional teams, and delivering complex projects from scope through go-live. Experienced coordinating deployments across customer operations, technical teams, vendors, and executive stakeholders in fast-paced operational environments. Comfortable leading onsite enterprise deployments involving cross-functional coordination between customers, operations teams, vendors, and technical stakeholders.
By the numbers
- Years leading technical project management
- 8+Years leading technical project management
- Cannabis compliance audit passed
- 100%Cannabis compliance audit passed
- Customer success functions built from scratch
- 0→1Customer success functions built from scratch
Experience
A track record of delivery in regulated industries.
VP of Services (Technical Project Management & Implementation)
Nov 2017 – Jun 2026
Flourish Software
- Led end-to-end SaaS implementations: scope, timelines, stakeholder alignment, and delivery across multiple enterprise clients.
- Built and scaled the Client Success function from zero, leading a cross-functional team (implementation, support, technical writing) for ongoing delivery and retention.
- Managed concurrent projects and product deployments, ensuring on-time execution and high client satisfaction in regulated environments.
- Partnered directly with clients to assess operations and supply chain workflows, translating business requirements into technical solutions.
- Developed KPIs and reporting frameworks to identify performance gaps and drive continuous improvement.
- Created standardized onboarding, documentation, and client-facing knowledge systems to reduce support burden and improve adoption.
- Collaborated with product and engineering to prioritize enhancements based on client feedback and market needs.
Director of Customer Success (Technical Project Management & Delivery)
Oct 2022 – Mar 2023 · Remote
Wilkinson Baking Company
- Brought in to stand up post-sales delivery and customer success functions during a critical growth phase.
- Designed and implemented the end-to-end project lifecycle (scope, timelines, onboarding, go-live, support handoff).
- Established customer journey and success management frameworks to improve retention and reduce churn risk.
- Led cross-functional coordination across product, engineering, and operations.
- Introduced postmortems, KPIs, and delivery best practices.
Followed by a short Services Advisor advisory engagement (Mar – Apr 2023) post-stabilization.
- PC
VP of Operations
Oct 2016 – Dec 2017
Palomar Craft
- Led development of a proof-of-concept, state-compliant cannabis facility on tribal land, supporting regulatory strategy and policy validation.
- Designed and implemented full IT infrastructure (networking, hardware, systems) to meet tribal and state compliance requirements.
- Partnered with regulatory stakeholders and leadership to demonstrate operational and compliance readiness.
- Established compliance frameworks and operational processes aligned with evolving state cannabis regulations.
- NM
Operations Manager & Compliance Rep
Feb 2015 – Apr 2016
Northwest Management Solutions (NWMS)
- Managed inventory tracking, procurement, and fulfillment in a highly regulated agricultural environment.
- Maintained compliance with state auditing and traceability requirements.
- Implemented systems and process improvements to increase efficiency and reduce fulfillment errors.
Information Systems Technician
Nov 2010 – Oct 2014
US Navy
- Supported 215+ end users with IT issues.
- Maintained integrity of 10+ classified systems via Information Assurance practices.
- Managed two technicians, guiding both to promotion at earliest eligibility.
- Transported, installed, and maintained 100+ pieces of IT equipment during a 9-month transoceanic relocation.
Certifications
Cisco Certified Network Associate Industrial (CCNA Industrial)
US Navy · 2013
Microsoft Certified Professional (MCP)
US Navy · 2013
Volunteering
Responder, TEXSAR (Texas Search and Rescue)
May 2025 – Present
Search, rescue, and disaster relief; emergency response in high-pressure situations; community service and preparedness.
Testimonials
What colleagues and clients say.
Kelly was an invaluable member of our team for over 4 years, helping define and lead our implementation and client success efforts. He’s a great team player who goes the extra mile to keep customers happy and deliver on what was promised. He has natural sales and interpersonal skills, which are critical in a client-facing role. Kelly would be an asset to any organization.
Colton Griffin
CEO, Flourish Software
Kelly provided critical insights into how our product should function. His on-the-ground experience was instrumental in designing a product that was feature-complete and easy to use. He rose from Implementation Engineer to running our Customer Success department, juggling implementations with building processes that made onboarding smoother. Having the peace of mind that clients were being serviced and their feedback funneled back to improve our product was invaluable.
Juan Carlos Garcia
former CTO, Flourish Software (now Engineering Manager, Stripe)
Bringing Kelly on was one of the easiest decisions our company ever made. He came onsite in short order, identified inefficiencies, and delivered a discovery with timeline and milestones, then got started immediately. We’ll continue to use Kelly for future projects. Save yourself the high salaries of titled positions and go with Kelly. You won’t be disappointed.
Jordan K.
Native Nations
Contact
Let’s talk.
Open to technical project management and implementation leadership roles. Let’s talk.